IT SERVICE DESK TEAM LEADER
Pacific National is one of Australia's largest rail freight providers. We handle and haul millions of tonnes of agricultural and resource commodities, retail goods, manufacturing products, construction and other materials that keep the region's economy, businesses and households running. We employ around 4,000 people in over 100 sites across Australia. Join our team as we continue to strive to become market leaders in logistic services that connect businesses and their markets across Australia.
This is an excellent opportunity for an experienced Service Desk professional to join this progressive company, poised for nationwide growth.
This is a pivotal role with key accountability for ensuring the timely delivery of quality 1st level technical support to the business. The Service Desk Team Leader will be expected to manage a small team of IT Service Desk professionals, inspiring a commitment to service quality and performance.
There will be additional requirements to further assist the Service Delivery team and other IT Support teams as required, in order to maintain optimum delivery of IT services at all times. Youâll be expected to actively support Major Incident Management, escalations of issues to the vendor and other IT teams; ensuring service is restored in a timely manner.
This role may require out of hours work and on call.
Key responsibilities include:
With demonstrated experience working within a large complex enterprise service desk environment, you will also possess the following skills and attributes:
Our culture embraces diversity and flexible work options. Working for us will put you in a strategic position with your career, with opportunities for growth and development along with financial and non-financial benefits, such as paid parental leave, opportunity to purchase additional annual leave, discounts on health insurance, travel and more.
We're looking for people who share our values of Safety, People & Teamwork, Customer and Performance, and live these values through open and honest communications, personal accountability and respect.
We embrace diversity in our workforce and encourage everyone to apply.
Applications close on 25 November 2018.
Are you ready to be part of our future?
To find out more about careers with us, our benefits and the opportunities we offer, visit our careers page at www.pacificnational.com.au/careers
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