Environment, Social and Governance (ESG)

Pacific National is Australia’s largest private rail freight company.

Operating the railway services which links critical supply chains across the length and breadth of Australia.

Pacific National’s purpose is to deliver what matters, to our people, customers and shareholders.  As an essential service provider, we are proud of the role we continue to play in supporting Australia’s supply chain.  We recognise the important role we play in the industry to both lead and demonstrate our commitment to Environmental, Social and  Governance aspects of our business.

We acknowledge that as the leading rail freight provider with significant operations across Australia, we have a role in mitigating emissions from our operations and our overall environmental and social impact.

In an era of increasing transparency and accountability, along with regulatory and community expectations all businesses have a role to play to shift towards a lower-carbon economy.  At Pacific National we are committed to developing and implementing a strategic managed approach to the disclosure of Environment, Social and Governance (ESG) matters to interested stakeholders. Our approach will ensure that disclosure on ESG matters recognised as material to the success of our business is communicated to stakeholders in a manner to provide clarity and guidance.

Read our FY21 ESG report here.

Read our FY20 ESG report here.

ESG strategy

Our ESG strategy, and its pillars, are supported by commitments, designed to drive outcomes aligned with our ESG ambition.  We will strive to grow and mature our ESG position through a sustainability-led initiatives, continually building on our three ESG pillars to deliver better environmental outcomes, build greater operational resilience and deliver sustainable prosperity to all stakeholders.

  • Operating responsibly
    • Caring for our people
    • Minimising our environmental impact
  • Driving enduring prosperity
    • Enhancing community resilience
    • Being an actor in the transition
  • Futureproofing our services
    • Servicing our customers’ needs
    • Decarbonising our operations and building climate resilience


Pacific National is committed to conducting business activities in a way that minimises adverse environmental impacts and delivers continual improvement in environmental performance.  Please visit our Environment page for more information.


Pacific National takes a comprehensive approach to social responsibility, considering our obligations to the many and varied communities in which our people live and work, as well as the communities in which our business operates.  As a company that operates entirely within Australia, we like to contribute on every level.  Please see our CSR page for more information.


Pacific National has a team of more than 3,200 people working across 70 sites around Australia.

As we continue to evolve it is important we actively listen to the views of our people to create an organisation and environment that supports our people to do their best work and deliver on our organisational objectives.   Our employee engagement program ensures we achieve this.

We believe a talented and diverse workforce is a competitive advantage and utilising the diverse skills and talents of our employees is vital to support our continued success. We are committed to recruiting and retaining a diverse range of people, skills and backgrounds to make Pacific National more productive and competitive.

Health and Safety

We care deeply about the safety and wellbeing of our people and by ensuring we put safety above all else, everyone can return home safely every day.  Our PNA philosophy, ‘We care more’, underpins everything we do – it is our DNA and the essence of Pacific National’s social license to operate.

Our Health, Safety and Environment (HSE) strategic plan guides our commitments to the health and safety of our people.  The plan is underpinned by our Critical Risk Management program and the Brilliant at the Basics initiatives.  With a strong focus on educating and empowering our leaders, we continue to see an improvement in our safety performance.

Our key safety beliefs underpin all we do:

  • All injuries and incidents are preventable
  • Going Home Safely Every Day is everybody’s responsibility
  • Leaders drive safety and continuous improvement
  • Excellence in safety performance can only be achieved through employee participation
  • Effective safety standards which are well deployed and applied are essential for safe operations
  • Safe behaviours are essential for safe operations
  • Everyone who interacts with our operations is empowered to work safely

More information about Safety at Pacific National is available here.

Inclusion and diversity

We recognise that an inclusive and diverse workforce is vital to our success.  We are committed to recruiting and retaining a diverse range of people, skills and backgrounds to make Pacific National more productive and competitive.

Pacific National’s Inclusion and Diversity Council takes responsibility for maintaining a comprehensive inclusion and diversity strategy and implementation plan, under the sponsorship of our Executive team and as approved by the Board.

There are six inclusion and diversity areas we’re actively focused on:

  • Life Ages and Stages
  • Aboriginal and Torres Strait Islanders
  • Culture and Linguistics
  • Gender Balance
  • Disability

Our employees have the opportunity to connect with our Inclusion and Diversity journey, through various employee networks, internal events, education and awareness programs.

Pacific National’s policy and standard documents govern our approach to conducting business and provide the framework for our commitment to a transparent, fair and risk-aware culture.


We are committed to building a culture that attracts talented individuals and encourages people to excel. Safety performance, service delivery performance, and financial performance are our benchmarks of success, and achieving success relies on having the right team of people, who live our values and who are determined to succeed.  A wide range of benefits is offered to employees to engage and reward them.

Find out more about Careers at Pacific National.


Pacific National is committed to delivering sustainable procurement outcomes and managing supply chain risks to improve supplier diversity and labour practices

While assessments of our operations and supply chains to date have not identified any known modern slavery practices, we recognise removing modern slavery risks is an ongoing exercise. We know there is more to do, and we will continue to build our capabilities and understanding of modern slavery to improve the way we conduct business.

We are committed to demonstrating probity and transparency, in all procurement and supplier engagement activities. Find out more about how Suppliers can work with Pacific National.

Risk Management

Pacific National’s approach to risk is based on best-practice international standards and is underpinned by a range of detailed systems, programs and policies.  Find out more about Pacific Nationals approach to Risk Management.

Governance and Corporate information

Pacific National’s strategy is to transform the rail freight industry in Australia and grow our business for our customers’ success.  We are here to move Australia’s economy for our customers.

Pacific National’s Board is responsible to shareholders for providing strategic guidance, governance and effective oversight of management and the performance of Pacific National. The Board and its Committees are committed to maintaining a high standard of corporate governance. Board members include nominated representatives (including professional non-executive directors) of the consortium that own Pacific National Holdings Pty Ltd. Board members do not receive remuneration from Pacific National. At least once every two years, the Board and consortium members undertake an effectiveness review and self-assessment to ensure that the Board, its Committees and Pacific National are maintaining a high standard of corporate governance and best practices, including a review of corporate policies.