Environment, Social and Governance (ESG)

Pacific National is Australia’s leader in safe, innovative and sustainable rail freight solutions.

Pacific National’s strategy is to transform the rail freight industry in Australia and grow our business for our customers’ success.  We are here to move Australia’s economy for our customers. As the country’s leading rail freight provider, we recognise the important role that we play in the industry to both lead and demonstrate our commitment to Health, Safety and Environmental excellence in our day to day operations.

Pacific National is ever mindful of our environmental and social responsibilities. We acknowledge that as the leading rail freight provider with significant operations across Australia, that we have a role in mitigating emissions from our operations and our overall environmental and social impact.

In an era of increasing transparency and accountability, along with regulatory and community expectations that all businesses have a role to play to shift towards a lower-carbon economy, we are committed to developing and implementing a strategic managed approach to the disclosure of Sustainability, Environment, Social and Governance (ESG) matters to interested stakeholders. Our approach will ensure that disclosure on Sustainability and ESG matters recognised as material to the success of our business is communicated to stakeholders in a manner to provide clarity and guidance.

Read our FY20 ESG report here.


Safety is at the heart of our business.  Going Home Safely Every Day is everyone’s responsibility and at Pacific National we focus on having the right foundations for safety success. Our Brilliant at the Basics program educates and empowers our leaders – this is fundamental for consistently delivering great performance.

Our key safety beliefs underpin all we do:

  • All injuries and incidents are preventable
  • Going Home Safely Every Day is everybody’s responsibility
  • Leaders drive safety and continuous improvement
  • Excellence in safety performance can only be achieved through employee participation
  • Effective safety standards which are well deployed and applied are essential for safe operations
  • Safe behaviours are essential for safe operations
  • Everyone who interacts with our operations is empowered to work safely

More information about Safety at Pacific National is available here.


Pacific National is committed to conducting business activities in a way that minimises adverse environmental impacts and delivers continual improvement in environmental performance.  Please visit our Environment page for more information.



Pacific National takes a comprehensive approach to social responsibility, considering our obligations to the many and varied communities in which our people live and work, as well as the communities in which our business operates.  As a company that operates entirely within Australia, we like to contribute on every level.  Please see our CSR page for more information.



Pacific National has a team of more than 3,500 people working across 90 sites around Australia.  Our employees embody Pacific National’s core values: safety, accountability, integrity and team work.

As we continue to transform our business it is important that we actively listen to the views of our people to create an organisation and environment that supports our people to do their best work and deliver on our organisational objectives.   Our employee engagement program ensures we achieve this.

We believe a talented and diverse workforce is a competitive advantage and utilising the diverse skills and talents of our employees is vital to support our continued success. We are committed to recruiting and retaining a diverse range of people, skills and backgrounds to make Pacific National more productive and competitive.

Find out more about our People at Pacific National.



We are committed to building a culture that attracts talented individuals and encourages people to excel. Safety performance, service delivery performance, and financial performance are our benchmarks of success, and achieving success relies on having the right team of people, who live our values and who are determined to succeed.  A wide range of benefits is offered to employees to engage and reward them.

Find out more about Careers at Pacific National.



Pacific National is committed to delivering sustainable procurement outcomes and managing supply chain risks to improve supplier diversity and labour practices.  We are committed to demonstrating probity and transparency, in all procurement and supplier engagement activities. Find out more about how Suppliers can work with Pacific National.


Risk Management

Pacific National’s approach to risk is based on best-practice international standards and is underpinned by a range of detailed systems, programs and policies.  Find out more about Pacific Nationals approach to Risk Management.

Governance and Corporate information

Pacific National’s strategy is to transform the rail freight industry in Australia and grow our business for our customers’ success.  We are here to move Australia’s economy for our customers.

Pacific National’s Board is responsible to shareholders for providing strategic guidance, governance and effective oversight of management and the performance of Pacific National. The Board and its Committees are committed to maintaining a high standard of corporate governance. Board members include nominated representatives (including professional non-executive directors) of the consortium that own Pacific National Holdings Pty Ltd. Board members do not receive remuneration from Pacific National. At least once every two years, the Board and consortium members undertake an effectiveness review and self-assessment to ensure that the Board, its Committees and Pacific National are maintaining a high standard of corporate governance and best practices, including a review of corporate policies