All complaints are recorded in Pacific National’s incident reporting system and assigned to a responsible manager for investigation as per our Community Complaints Procedure. This system provides us with greater visibility on the nature of community complaints, which ensures that resources are allocated to the areas of greatest community concern.
FY18 | FY19 | ||
Total Complaints recorded | 260 | 220 | |
Complaints by Region | |||
NSW | 219 | 155 | |
QLD | 13 | 11 | |
SA | 22 | 39 | |
VIC | 6 | 12 | |
WA | 3 | ||
Complaints by Type | |||
Air – Diesel emissions | 9 | 12 | |
Air – Dust emissions | 1 | 1 | |
Noise – Bunching | 35 | 22 | |
Noise – Horn use | 7 | 11 | |
Noise – Idling | 41 | 50 | |
Noise – Pass by | 18 | 5 | |
Noise – Wheel / Brake Squeal | 121 | 93 | |
Noise – Yard operations | 1 | ||
Other | 28 | 25 | |