People at Pacific National

Pacific National has a team of more than 3,400 people working across 70 sites around Australia.

From Darwin in the north, to Melbourne in the south, from Fremantle in the west to Brisbane in the east, across deserts, over and through mountains and down to the coast,  Pacific National people are keeping Australia’s economy moving.

The variety of roles at Pacific National are almost as wide as the variety of terrains we cross.  Whether you sit in an office overlooking Sydney Harbour, or you are driving a train crossing the Nullabor, you’ll be contributing to the running of an extensive business that just keeps growing.

Train drivers, accountants,  analysts, wagon maintainers, terminal operators,  labour planners, engineers, IT,  Customer, HR, Legal or Safety specialists, we have huge diversity in the types of roles and people in this exciting and fast-paced business.

Employee engagement

Exemplary customer service is at the core of what we do at Pacific National, and our people are passionate about this.

As we continue to transform our business it is important that we actively listen to the views of our people to create an organisation and environment that supports our people to do their best work and deliver on our organisational objectives.

Our latest employee survey results confirmed we are moving in the right direction, with the majority of employees telling us that they are proud to work for Pacific National and would recommend it as a great place to work.

Inclusion and Diversity

Pacific National believes a talented and diverse workforce is a competitive advantage and utilising the diverse skills and talents of our employees is vital to support our continued success. We are committed to recruiting and retaining a diverse range of people, skills and backgrounds to make Pacific National more productive and competitive.

Pacific National’s Inclusion and Diversity Council takes responsibility for maintaining a comprehensive diversity and inclusion strategy and implementation plan, under the sponsorship of our Executive team and as approved by the Board.

Some key initiatives include: rolling out an Inclusive Leadership program to our Leaders; monitoring, tracking and reporting the impact of Inclusion activities and initiatives; conducting listening sessions with our women to develop an action plan to improve women’s experiences of working at PN; and implementing a women’s mentoring program.


Pacific National provides detailed disclosures to the Workplace Gender Equality Agency (WGEA), an Australian Government statutory agency responsible for promoting and improving gender equality in Australian workplaces.  Further information on our workforce composition is publicly available through the WGEA website.

Career development

Pacific National is committed to providing all of our employees with the best learning and development opportunities to grow and prosper while meeting our business priorities.

Our approach to professional development involves a diverse range of activities including:

  • Individual career development plan
  • Individual learning path
  • Opportunities for external industry exposure or internal cross-functional exposure


There are several different types of learning available to our employees including:

  • Technical Training – vocational training designed to equip employees with the knowledge and skills required to capably and safely perform their roles
  • Accredited Learning – designed to enable business performance through learning and development solutions that strengthen our organisational capability
  • Informal Learning – optional learning available for employees to browse and review at their leisure to further their personal and/or professional development
  • Leadership Development – Leadership Development courses and Frontline leaders’ forums

All employee learning and compliance training activities are managed through Pacific National’s Learning HUB – our Learning Management System.