Pacific National is committed to protecting your privacy.
Pacific National complies with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth), as required, and are intended to protect your privacy in respect of any personal information that you may provide to us.
Personal information is information that identifies you as an individual or from which your identity can be reasonably ascertained. Generally the types of personal information Pacific National collects include your name, contact details, identification information, organisation, title, information in forms you submit, payment details and enquiry / complaint details. The other types of personal information that Pacific National collects depend on the type of dealings you have with Pacific National. For example Pacific National may also collect and hold information about:
Job applicants – information about your qualifications, experience, character and screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks);
Employees / personnel – in addition to the job applicant information, your records of phone, internet and email usage by employees and where undertaken, records of optical surveillance and closed circuit television monitoring for security purposes, information relating to your current or former employment or engagement including information about your training, disciplining, resignation, termination, terms and conditions, emergency contact details, performance, conduct, payroll matters, union or professional/trade association membership, recreation, drug/alcohol tests, leave and taxation, banking or superannuation affairs.
Customers / prospective customers – information about your organisation, including your representatives and their details.
Pacific National only collects personal information if it is necessary for business purposes or to communicate with you. Personal information may be collected verbally, in writing, by telephone, by email and through Pacific National’s website, including by monitoring and recording these communications and interactions. For purposes including security, dispute resolution and training Pacific National may operate video and audio surveillance devices in Pacific National’s premises. Pacific National endeavours to collect personal information directly from the individual except where it is not reasonably practical to do so. In some cases Pacific National collects personal information from third parties, including public sources, other Pacific National companies, information service providers and the parties described in section 2.5 below.
In general, you can visit Pacific National’s website without revealing any personal information about yourself. The server address, domain name, date and time of your visit and the pages visited may be recorded.
Your personal information will be stored in Pacific National’s systems (and those of Pacific National’s service providers).
Pacific National may use your information:
Pacific National may not be able to do these things without your personal information. For example, Pacific National may not be able to provide our services.
Pacific National is committed to safeguarding personal information that you provide. A range of measures are undertaken to protect the security of data supplied from misuse, unauthorised access, modification or disclosure. Internally, strict controls and procedures are in place to ensure that the privacy and security of personal information provided to Pacific National is protected.
Pacific National may exchange personal information with:
Pacific National may disclose your personal information in the following countries: Australia, Singapore, the USA and Philippines (where the IT service providers host their servers).
Reasonable steps are taken to ensure that your personal information is accurate, complete and up-to-date whenever Pacific National receives or uses it.
You should notify Pacific National of a change to your personal information or if you believe that the information held about you is incorrect or incomplete.
Pacific National will provide access to and correction of personal information upon request by an individual, subject to certain legal exceptions. Pacific National may ask you to verify your identity and to specify what information you require.
If you wish to obtain access to your personal information held by Pacific National, please write to:
The Privacy Officer
15 Blue Street
Sydney NSW 2000
Attention: The Company Secretary
Pacific National reserves the right to charge a fee for searching for and providing access to your information.
Some of Pacific National’s web pages use ‘cookies’. A cookie is a small file that is transferred to your computer’s hard drive when you visit a website for record keeping purposes. You can set your browser to notify you when you receive a cookie, so you can decide whether to accept it.
Cookies are used to track usage patterns on Pacific National’s website to improve its functionality. The website will not store personal information such as email addresses or other details in a cookie.
If a person believes that Pacific National has breached the APPs, they should be directed to lodge a complaint in writing to the Privacy Officer. Pacific National takes complaints seriously and will investigate all complaints and will respond in writing within a reasonable time.